Campus Operations Manager – Role Details

This, legitimately, is a career like no other. Because we can promise you from the jump, there is no other environment like this in Australia. Simply, we are looking for a leader just as passionate about our vision and our mission, as the rest of our team is.

Our newly established Campus Operations Manager role will now be the most senior operations position on campus charged exclusively with ensuring operations align with the achievement of Campus KPIs; both commercial and non-commercial. All operations team report directly to this leadership team member to ensure consistent direction and achievement of operational planning within a fast paced, disciplined & passionate workplace. Leading your team to achieve Campus KPIs will require proven experience in delivering on commercial KPIs such as traffic/occupancy, wages spend and revenue. Whilst achieving non-commercial KPIs will require operational support of the Academic program, management of the canine experience, management of customer and content engagement, management of canine and human safety and environment in a unique bespoke workplace and of course, leadership in team engagement, development and succession planning. This is a permanent salaried position leading the achievement of team/campus wide bonusable KPIs.

Role Description:

The purpose of this role is to assist in developing and executing the company’s campus operational strategies. Specifically pertaining to the leadership of the Campus Operations team & management of all operational functions in achieving campus KPIs.

Main duties and responsibilities:

What does a typical day for a Campus Operations Manager look like:

Well firstly there's no office, you'll be side by side with your team in all areas of campus operations from ensuring the right team are in the right place at the right time. On campus you'll perform coaching and development, overseeing canine enrichment and training to content creation and operational management; the list is endless. This is a 'buck stops with you' type role meaning you'll likely fill in for many of the roles under your management from time to time. We are looking for a lead from the front type individual excited by the responsibility and challenge of leading Campus operations. You'll craft your own contribution to meet the requirements of the day under the guidance of the Area Operations Manager. 

What will a successful applicant look like?

• PASSIONATE!!! You can't work with these animals and not develop an unbridled passion for them that you get in no other industry. This person is always the most passionate team member on campus with that passion driving them in the development of their campus, its team and its dogs.
• COMMERCIAL FOCUS! We expect this individual to be held accountable for all areas of the campus's performance, but no where more than its commercial performance. We will prefer applicants who have experience in growing previous locations/teams/service locations to maturity or navigating recovery from times of commercial hardship.
• PROVEN LEADER! You must have had experience leading large and diverse teams in a commercial engagement. Whether that be retail, hospitality, services or trades, your strength in leading people to deliver on KPIs must separate you from the rest.

If you do not have all of the above requirements but still think you are the right person, APPLY!

If working side by side with adventurous canines and passionate team members in Australia's leading icon of dog enrichment and enlightenment wasn't enough, check this out:

Wolfhouse is naturally, an equal opportunity employer where we value the diversity of our team and it's function in creating our extraordinarily unique culture.

Closing date subject to change.

Stop reading and just apply already..

Applications Close: 27/04/2025