Educational Programs & our Booking Codes
As you may or may not have realised yet, we have a lot going on in our Campus each and every day with all types of Adventure and Education! In order for us to manage all of this, we have a few booking codes to help us determine each dogs Educational needs on Campus!
Please see below for an explanation of our booking codes to help determine what booking is best suited to your pup! If you have any questions or queries that the below table hasn’t be able to answer, please don’t hesitate to contact us at email@example.com
Enrolment | Full Day
A Full or Half Day on Campus for dogs that are currently not enrolled in one of our additional educational programs. (Please note this booking type still includes the Adventure Education and Desensitisation classes each day).
Enrolment | Full Day EDU
Enrolment | Half Day EDU
This type of Enrolment is used to add any additional training into dogs day. This also includes any dogs that are currently enrolled into one of our Education programs. This includes our BMOD1/ OBEDIENCE and EMOD programs. Please ensure you have spoken with one of our Academic Team before booking this type of Enrolment to ensure we are aware of your dog’s training requirements.
Note: Please specify what additional training you would like our Academic Team to complete to the “Reservation Notes” section upon booking. If you would like to speak with a Trainer at check-out, please add an “Academic Check-out” to your booking, located under Additional Services.
Enrolment | Full Day EDU-R
Enrolment | Half Day EDU-R
A Full or Half Day for any dogs that are currently enrolled into our EDU Educational Programs with the support of our Academic Team. This is inclusive of our BMOD2/ BMOD3/ BMOD4 programs.
Note: If you would like to speak with a Trainer at check-out, please add an “Academic Check-out” to your booking, located under Additional Services.
Enrolment | Full Day ROOKIE
Enrolment | Half Day ROOKIE
First day on Campus for any dog that has not attended Wolfhouse previously! This is where our team conduct an initiation with your pup, assign their appropriate class and your pup gets to experience Campus life for the first time!
Enrolment | Full Day ROOKIE EDU-R
Enrolment | Half Day ROOKIE EDU-R
First day on Campus for any new dog with any potential developmental area’s, or may benefit from support from our Academic Team (certified trainers). This type of Enrolment may be assigned to your pup’s first day to ensure that we best set them up for success!
Note: If you would like to speak with a Trainer at check-out, please add an “Academic Check-out” to your booking, located under Additional Services. This is recommended for all ROOKIE EDU-R type bookings.
What is an Academic Check-out?
We do generally recommend these if your dog is enrolled into one of our EDU programs. Our Academic Checkout is an appointment with one of our certified Trainers to discuss your dog’s progress and educational development at the end of each day. If you miss your booked time slot, unfortunately we may not be able to offer you an Academic Check-out as these are pre-booked and scheduled to ensure we have adequate time to speak with each individual owner about their dog’s progress. If requested, we can organise a phone catch-up with one of our Academic Team at a later date. If your pup is on Campus frequently (multiple times a week, etc), and you do not feel the need to have an Academic Check-out with each scheduled visit, that is completely fine too! Feel free to add this service as frequently or infrequently as you like and whatever works best for you and your schedule!
How to BOOK through the Customer Portal once you have created your Account:
- Log into the Customer Portal (https://wolfhouse.com.au/customer-portal/)
- Click “Request Services” and then “Enrolment”
- Under “Enrolment Type”, select a booking code that is applicable to your pup (listed above)
- Click the “Availability Calendar” to see our current availability for that particular booking type
- Select desired dates
If you would like to book in a time to speak with one of our Academic Team (Certified Trainers), please follow the below
- Under “Additional Services”, add Academic Check-out” and select an available time-slot
- Finalise booking
- Once your booking has been approved, you should receive a confirmation email.
- If you have not received an email, please check your JUNK/ SPAM folder along with your account information to ensure that the provided email address is correct.