Our old Check In and booking system is DEAD! *much applause*
So how do I book if my doggo has loved #campuslife before?
Simply login to your customer portal and request the relevant service and date from there!
If this is the first time you have logged in, keep this window open and use the following guide!
Now check your emails! You should have received and email asking you to ‘reset’ your password. As we did the hard work for you in merging all of your info over, you are already an existing customer and resetting your password for the first time will give you access to the next step! If you don't have this email, that's ok too, just login using the email you use for Wolfhouse and you can update your password there!
Now head to the portal and login:
This can also be found under "Enrolment" above on our website.
After you have logged in, you will be presented with your dashboard. From here you can manage everything to do with your records, enrolments, vaccination info and package buy credits. Follow the next 3 items in order to ensure you get onto campus ASAP!
UPLOAD YOUR VACCINATION CERTIFICATE
1. Select “My Account” from the top menu and then select “Edit”
2. Scroll to the very bottom of the page to locate the “Please upload most recent Vaccination Certificate below.” Section.
3. Select choose files which will bring up an option to select your vaccination certificate to upload.
4. Select “Save”.
That’s it!
You can also use the “Upload Files” section on the main account page as well.
CHECK ALL OF YOUR INFORMATION IS CORRECT
1. Select “My Account” from the top menu and then select “Edit”
2. Review all of your information and update where needed.
3. A “*”is a required field, please ensure this is updated prior to your first enrolment.
4. Select “Save” at the very bottom
5. Repeat for all of your animals which are displayed as tabs along the very top.
Please note that the system does not recognised breed mixes, so you may need to select the most appropriate breed.
REQUEST SERVICES
1. Select “Request Services” from the main account page.
2. Select “Campus Enrolment” for campus entry.
3. The location will stay the same, then type is where you select what type of enrolment (Full Day, Half Day BMOD1 etc)
4. Select which of your pets your would like to enrol.
5. Select the date, to do this, view the Availability Calendar first to ensure your desired date or dates is available, then enter your date.
6. Select your check in and out time.
7. Add reoccurring dates if relevant or additional reservations for dogs not enrolled in your selected “type” of enrolment.
8. Select “Additional services”, this is where you can add things like an Academic Team Member Checkout to reserve time with a trainer or book a Santa Photo.
9. Select “Notes” to add any notes specific for the day
10. Then select “Save”!
That’s it!
Now keep in mind all pricing estimates are in ex.GST in your portal. If you are every unsure about our pricing, please visit the Simple Pricing section of our website where all prices include GST, or head to our shop!
There are plenty of other features in the portal for you to explore when you have the time, but for now, that's it!
